Refund policy

Last updated: 24 September 2026

The short version

If LOCK IN. is not for you, return it within 30 days of delivery — opened or unopened — and we refund the price of the product. We do not ask you to justify it.

Return window

You have 30 days from the date your order is delivered to request a return. Requests made after 30 days cannot be accepted.

Condition

Opened or unopened, it does not matter. A supplement you cannot try is a supplement you cannot judge, so a part-used bottle is returnable on the same terms as a sealed one.

How to start a return

Email vitelynsupport@gmail.com with your order number. We will reply with a prepaid return label and instructions. Do not send anything back before you have the label — unannounced returns can go missing and we cannot refund what we cannot trace.

Refunds

Once your return is received, we refund the full price of the product to your original payment method. Refunds are issued within 5 business days of receipt; how quickly the money appears afterwards depends on your bank or card issuer, which is outside our control.

Original shipping is free on all our orders, so there is no shipping charge to refund. We pay for the return label.

Damaged, defective or wrong items

If your order arrives damaged, defective, or is not what you ordered, email us within 14 days of delivery with your order number and a photograph. We will replace it or refund it in full, including any cost to you, and you will not need to return the item unless we ask.

Subscriptions

You can skip, pause, reschedule or cancel a subscription at any time from your account. There is no email to send, no phone call and no retention flow. Changes made before your renewal date apply to the next shipment. A shipment already dispatched is covered by the standard 30-day return terms above.

Changing or cancelling an order

For about two hours after you order, we can still change the delivery address or cancel the order and refund it in full — email us straight away. After that the order is with our fulfilment team and can no longer be edited or cancelled. If that happens, you can still return it under the 30-day terms above once it arrives.

Questions

Anything about a return or refund goes to vitelynsupport@gmail.com and a person will answer.